Common questions
How do I import a GPX route?
On the Map, open GPX Files and choose Import GPX File, or Import from URL to paste a link to one.
Can I ride without a signal?
Yes, if you prepare first. In Settings, under Downloaded Regions, choose Download a region to save the maps for an area. Or load a planned route, open More info and download the track map before you leave. During the ride, the downloaded coverage is used and the ride records without a network connection.
How do I get back to my start?
On a free ride, the Home bar shows the straight-line distance to your start, and Guide Home opens directions in the system maps app.
How do I choose my training level?
Choose Beginner, Intermediate, Advanced or Elite during onboarding. If your level is unset, Glood can suggest one after at least 20 rides longer than 500 metres.
Can I take my rides out of Glood?
Export a recorded outdoor activity as a GPX file through the share sheet, or export your activity files and saved routes together in a ZIP. With permission, recorded activities can also be exported to your phone’s health data.
Can I see my rides on the web?
Sign in on this website to look back at a recorded activity’s route and metrics.
Delete your account
An account-deletion request starts a 30-day grace period. After that, a daily job removes your rides, routes, files, profile, and sign-in.
In the app
Open the app’s account settings, choose Delete Account, and follow the confirmation steps.
On this website
Cancel a pending deletion
During the 30-day grace period, open account settings in the app or Settings on this website and choose Restore Account. This cancels the deletion request.
Report a problem
In your email, include:
- Whether the problem is in the app or on this website.
- Your device and operating-system version, plus the app version or browser name.
- The steps you took, what happened, and what you expected.
- A screenshot if it helps, with private details hidden.
Do not include passwords or sign-in codes.